Policies & FAQ

Choose your desserts and place your order before the stated deadline. We'll then bake everything fresh and have your order ready on the collection date.

The Final Birmingham Collection (1–8 October 2026) is now sold out. If you have already placed an order, your collection will go ahead as arranged, so please check your confirmation email for the details.

Quantities are limited, so ordering may close early if a drop sells out.

We are based in Birmingham City Centre, approximately a three-minute walk from Birmingham New Street Station.

Collection locations may change for pop-ups and special events, so please check the information provided for each drop. The exact address and collection instructions will be included with your order.

Our October retail menu, The Final Birmingham Collection, is collection-only. We are not offering delivery for this collection.

If you need desserts delivered for an event, visit our Catering page to ask about options.

Each layered dessert is designed as one generous individual serving. Sharing is entirely up to you. We won't judge.

Allergens are listed on each individual product page.

Our desserts contain MILK, EGGS, WHEAT (GLUTEN) and PISTACHIOS (NUTS) across the collection, and may contain traces of other nuts.

If you have an allergy or dietary requirement, please contact us before ordering. Although we take care when preparing our desserts, we cannot guarantee that any product is completely free from traces of allergens.

Yes. Our products are all halal and vegetarian, with no alcohol or gelatine used.

Keep your desserts refrigerated.

For the best texture and flavour, take them out of the fridge for a few minutes before nomming.

Changes and cancellations can be made up to 72 hours before your scheduled collection date.

As every drop is planned and ingredients are purchased in advance, we cannot offer changes or refunds within 72 hours of collection.

To request a change or cancellation, email hello@omnombakery.com with your order number.

Please contact us as soon as possible if you are running late or can no longer collect.

As our desserts are freshly made and perishable, we cannot guarantee an alternative collection time or refund for missed collections.

Please have your order confirmation or order number ready. This helps us find your order quickly and get your desserts safely into your hands.

Yes. We create layered desserts for celebrations, corporate events and special occasions.

Visit our Catering page to find out more and submit an enquiry.